At PayVoyage, customer support and transparency will be core priorities.
How customers will be able to contact us
- In-app chatbot (preferred for account and transaction support)
- Email: support@payvoyage.com
- Escalations: Customers may also be directed to our licensed financial service partners if a complaint cannot be resolved by PayVoyage.
Our planned process
- Acknowledge all complaints within 1 business day.
- Investigate and respond within 10 business days.
- Provide updates if more time is needed until resolution.
Unresolved complaints
If a concern cannot be resolved directly with PayVoyage, customers will be referred to our regulated partners and the relevant financial authorities for independent review.