Purpose
This Privacy Policy explains how PayVoyage (“we,” “our,” or “us”) collects, uses, stores, shares, and protects your personal information when you use our mobile app, wallet, cards, and remittance services (the “Services”).
Information We Collect
- Personal Identification: Full name, date of birth, address, phone, email, and government ID.
- Financial Information: Bank account details, card details, wallet balances, transaction history.
- Verification Data: Identity documents, selfies, biometric checks, sanctions/PEP screening results.
- Technical Information: Device ID, IP address, geolocation, and app usage logs.
- Communications: Emails, chats, or calls with customer support.
Use of Information
We process your data to verify identity (KYC), prevent fraud, operate services, comply with laws, and improve security. We do not sell your personal information.
Sharing of Information
We may share data with regulated partners (sponsor banks, card networks, KYC/AML vendors), regulators, and trusted service providers. We do not share data with advertisers.
Data Retention
Identity and transaction records are retained for a minimum of 5 years as required under AML laws.
Security Measures
We employ encryption in transit (TLS 1.2+) and at rest, PCI-DSS compliant infrastructure, and do not store PAN or CVV data on PayVoyage systems.
nternational Transfers
Your data may be processed in the U.S. or other countries where our partners operate, with protections consistent with GDPR and U.S. law.
User Rights
Depending on your jurisdiction, you may access, correct, delete, or request a copy of your data by contacting info@payvoyage.com.
Children’s Data
Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
Updates
We may update this Policy periodically and will notify you of any material changes through our website or app.
11. Contact
PayVoyage Inc.
254 Chapman Rd, Ste 208 #23844,
Newark, Delaware 19702, USA
Email: info@payvoyage.com